Infor Cloudsuite WMS Case Study: Successful Migration Boosts Packaging Productivity by 57%

57% productivity increase in packaging. Inventory accuracy at 99.97%. OTIF reaching 91.2%. Those are the results a Colombian consumer goods company achieved after migrating from Infor WMS on-premise to Infor Cloudsuite WMS. What made those numbers possible wasn’t just the platform — it was the way the transition was executed.

The challenge: growing beyond what on-premise could handle

This Colombian company, a leader in the consumer goods industry, had been running Infor WMS on-premise since 2016. The system had done its job — it brought structure, control, and precision to warehouse operations. But the business kept growing, and a new SAP S4/HANA ERP was coming online. The on-premise setup was no longer the right fit.

«Migrating to Infor Cloudsuite WMS allowed us to modernize the infrastructure, reduce maintenance costs, and ensure integration with the ERP,» says Juan Francisco Duplat, General Manager at Bivien.

The decision to migrate wasn’t reactive. It was part of a deliberate strategic plan to gain scalability, resilience, and full alignment with a more demanding technology environment.

The migration: structured, phased, and transparent

The project was led by the operations and logistics management team, alongside the Director of Digital Transformation. From the design phase, the focus was on understanding current processes and defining how they needed to evolve in the cloud model.

Cerca Technology was present at every stage: scenario evaluation, hands-on training, system configuration, integration testing, and a Go Live with on-site support that ensured stability from day one. The team’s prior experience with the on-premise version was a meaningful advantage — it compressed the learning curve and reduced transition risk.

Jorge Alzate, Product and Development Manager at Cerca Technology, led the go-live execution. His involvement — and the broader consulting team’s commitment — kept the migration running without critical interruptions, giving the operation the confidence to run under the new model from the first hour.

Results: operations that now move at a different speed

The integration between a world-class ERP and a world-class WMS enabled end-to-end data flow — from manufacturing to finished product — with the speed and accuracy the business actually requires.

In receiving, verification time per pallet dropped by nearly half, directly accelerating the operational flow. In packaging, productivity increased 57%, driven by automated pick lists and new RF device functionality.

In inventory management, cloud capabilities allowed the company to run full cycle counts throughout the day with a single person — without interrupting operations — while quantities update automatically in the system. That change alone improved both efficiency and real-time data reliability.

In loading, the integration between packaging stations, RF devices, and the system reduced errors and accelerated order settlement.

As Esteban Torres Matta, Director of Logistics and Customer Service, describes it:

«This project didn’t just change the technology — it transformed the way we work as a team. The key was detailed planning, early user involvement, and cross-functional coordination from the start. That’s how we achieved a fully operational go-live on day one: receiving, picking, packing, and billing — all running, all connected.»

Impact on the team and on decision-making

The transformation went beyond systems. The team gained the autonomy to operate and configure the WMS themselves, built through practical training and simulations. The BIRST analytics tool allowed users to generate their own reports and KPIs — reducing dependency on IT and strengthening data-driven decision-making at the operational level.

Key performance metrics (Q2 2025)

• OTIF: 91.2% — In Full: 94.4% — On Time: 96.6%
• Inventory accuracy: 99.97% by value
• Packaging productivity: 4,000 units/person-hour
• Order preparation productivity: 2,000 units/person-hour

What this means for your operation

As Julián Lasso, Professional Services Manager at Cerca Technology, puts it:

«Every cloud migration is different. What we aim for is that the client gets full value from Infor Cloud from day one — reducing technical complexity and making sure critical processes never stop. The key is combining a proven methodology with a deep understanding of how the operation actually works.»

Migrations like this one confirm that technology doesn’t transform operations on its own. The results here came from a team that was prepared, a process that was designed before go-live, and an implementation partner that stayed present beyond the launch.

If your company is evaluating a move to Infor Cloudsuite WMS, the starting point isn’t the platform — it’s understanding which process is limiting your capacity today.

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