{"id":12482,"date":"2025-03-06T16:22:32","date_gmt":"2025-03-06T16:22:32","guid":{"rendered":"https:\/\/cercatechnology.com\/en\/?p=12482"},"modified":"2025-03-06T16:24:47","modified_gmt":"2025-03-06T16:24:47","slug":"infor-wms-drives-logistics-transformation-in-the-central-american-retail-sector","status":"publish","type":"post","link":"https:\/\/cercatechnology.com\/en\/news\/infor-wms-drives-logistics-transformation-in-the-central-american-retail-sector\/","title":{"rendered":"Infor WMS Drives Logistics Transformation in the Central American Retail Sector"},"content":{"rendered":"\n

Seeking greater efficiency and flexibility in its logistics operations, one of the largest retail chains in Latin America and the Caribbean decided to modernize its warehouse management with Infor WMS, selecting Cerca Technology as its implementation partner.<\/em><\/p>\n\n\n\n

With a presence in 24 countries, this retailer is one of the largest chains in Latin America and the Caribbean. In El Salvador, Unicomer\u2019s operations faced key logistical challenges: improving efficiency and process flexibility to directly impact customer satisfaction.<\/p>\n\n\n\n

With a main distribution center and two peripheral warehouses<\/strong>, the company manages an extensive range of products. Despite having the right facilities to handle logistics, the existing warehouse management system (WMS)<\/a> not only required an update but also limited the team\u2019s ability to respond to market demands.<\/p>\n\n\n\n

\u00abWe were looking for a system that would allow us to manage our processes according to our needs and develop our own logistics tools to ensure efficiency, compliance with our SLAs, and the operational continuity of our supply chain,\u00bb<\/em> stated Jessica Menj\u00edvar, Head of the Distribution Center at Unicomer El Salvador.<\/strong><\/p>\n\n\n\n

Additionally, the company aimed to standardize its warehouse management system (WMS) across all the countries where it operates<\/strong>, requiring a flexible and scalable solution.<\/p>\n\n\n\n

Logistics Transformation in Progress with Infor WMS<\/strong><\/h3>\n\n\n\n

Infor WMS stood out for its multi-tenant cloud architecture and advanced functionalities such as Billing<\/a> and Labor Management<\/a>, designed to optimize high-volume operations. Its implementation, led by Cerca Technology, will enhance the efficiency and adaptability of the supply chain.<\/p>\n\n\n\n

You may also be interested in: Multi-Tenant Software: What Are Its Benefits?<\/a><\/strong><\/h4>\n\n\n\n

The go-live process was carried out in phases<\/strong>, ensuring a controlled and effective transition. First, an inventory check was conducted at all physical locations<\/strong> to ensure data accuracy and alignment with the new system. Then, the implementation progressed gradually, starting with receiving, storage, and picking processes.<\/strong><\/p>\n\n\n\n

During the first week, Infor WMS<\/strong> enabled the execution of specific shipments, prioritizing high-turnover products and items requiring special preparation. In the second week, loading and dispatch processes were optimized, ensuring efficient route planning while continuing other operational activities.<\/p>\n\n\n\n

The go-live process was led through close collaboration between Cerca Technology and Unicomer<\/strong>, ensuring an implementation aligned with strategic objectives. Gustavo Ocampo, Supply Chain Management Latam, emphasized:<\/strong><\/p>\n\n\n\n

\u00abWe are making significant progress thanks to a collaborative approach and the flexibility of the solution.\u00bb<\/em><\/p>\n\n\n\n

The success of the implementation has depended not only on technology but also on change management and team training<\/strong>\u2014key factors for effective system adoption. Pedro Flores, Logistics Manager, highlighted:<\/strong><\/p>\n\n\n\n

\u00abCerca Technology\u2019s understanding of our processes has been crucial in ensuring success at every stage of the project.\u00bb<\/em><\/p>\n\n\n\n

Key Achievements So Far<\/strong><\/h3>\n\n\n\n

As part of the project timeline<\/strong>, the rollout of new distribution centers<\/strong> in Guatemala, Honduras, Costa Rica, and other Central American countries is planned<\/strong>. These will be implemented directly by the Unicomer El Salvador team, made possible by Cerca Technology\u2019s knowledge transfer methodology.<\/p>\n\n\n\n

The implementation process continues, and the progress achieved so far already reflects the positive impact of this transformation. Some of the key highlights include:<\/p>\n\n\n\n